Warranty and return policies

We believe that Camera Traders is one of the best places around to buy used camera equipment. We try to buy the most interesting equipment available, test it thoroughly, and sell it with professional care and advice.

All used equipment is fully checked and/or serviced before being offered for sale. All major camera functions are verified by machine for accuracy and consistency. Unless otherwise specified in the full equipment description, light meters and shutter speeds are guaranteed accurate to original manufacturers specifications. Similarly, unless specified otherwise, lenses are clean and clear, apertures operate smoothly, and focus is accurate.

We encourage you to try out items in-store and ask as many questions as you'd like to ensure that the equipment you buy is right for you. We have experience with a wide variety of gear, and we won't push merchandise that we feel is inappropriate for your uses.

OUR RETURN POLICY

We offer a 2-day return period on most warrantied items. This policy is intended to account for the occasional situation when the equipment you buy doesn't suit your needs, and we feel that it's important to have a policy in place to ensure that you're not stuck with equipment that you can't use.

If you buy equipment in store, it must be returned within two business days from purchase. For example, if you buy something on Tuesday, you have until end of day Thursday to return it. Because we are closed on Sundays and Mondays, equipment purchased on Fridays and Saturdays must be returned by the following Tuesday.

If you have purchased equipment that has been shipped to you, you have the same two days from receipt of the equipment to notify us that you intend to return it. Duties and shipping fees, if any, are non-refundable.

Items must be returned in the same condition as purchased, with all originally included packaging and accessories. We reserve the right to refuse returns on items with excessive wear or missing components.

New items will not be accepted for return, refund or credit unless they are in their original, unopened packaging.

Special order items must be pre-paid and can not be returned for refund, exchange, or credit.

As-is and Skeleton Zone items are final sale and non-returnable.

For product quality reasons, we can not accept returns on film, paper, and chemistry products unless they are defective in materials or manufacture.

OUR WARRANTY

We stand behind the used equipment we sell with a 90 day warranty. If your equipment malfunctions during this period, we will repair, replace, or refund your purchase, at our discretion. Please note that we do not provide partial refunds, negotiate pricing, or negotiate payment for third-party repairs after sale.

If you buy equipment in store, it must be returned for warranty service within 90 calendar days from purchase.

If you have purchased equipment that has been shipped to you, you have the same 90 calendar days from receipt of the equipment to notify us that you have a warranty claim. If we determine that equipment is defective and should be returned for a refund, we will provide prepaid shipping, if applicable, so that the equipment can be returned to us at no cost to you.

Please be sure to read our full descriptions and ask any condition questions you might have before purchase: we can not accept a product for warranty or return based upon a pre-disclosed operating condition.

This warranty does not cover equipment which malfunctions due to misuse or accident, and we reserve the right to refuse warranty coverage if the equipment shows signs of abnormal physical damage or wear.

This warranty does not cover batteries, lamps, or other consumable components. 

As-is and Skeleton Zone items are final sale and are not covered by this warranty.

New items carry their manufacturer's warranties, which vary from product to product. Please check with the product's manufacturer for warranty terms and limitations of coverage. While we can help guide the warranty process, all claims on new product must be handled through the manufacturer.